FAQ

The processing of your order takes 0 to 2 days.

Average delivery time:

• USA & Canada:  7-12 working days
• Europe: 7-12 working days
• Rest of the World: 7-21 working days

A few days after your order confirmation mail, you will receive a shipping confirmation mail.

In this mail, you can find your tracking number that you can use at this link: click here

We offer free shipping for all orders over $40.

Standard delivery is $6.99

If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. You will receive the rest of your order shortly.

If you have not received your order, please check your tracking link first.

If your tracking shows your order as delivered, it is possible that the delivery man put your package in your mailbox or in your common package box.

If you still do not have your order, please contact your neighbor who may have picked up your package in your absence.

If you still don't have your parcel despite all this, please contact us at contact@couch-covers.store

Once an order is placed, we can't guarantee any modification. However, please contact our support team as soon as possible, we will do our best to help you with your request: info@couch-covers.store

Once an order is placed, we can't guarantee any cancelation. However, please contact our support team as soon as possible, we will do our best to help you with your request: info@couch-covers.store

If you wish to return a product, please refer to our return and refund policy and follow the procedure indicated.

Your security, our priority: our site only offers secure and guaranteed safe payment methods:

- Credit cards (VISA, AMEX, Mastercard, ...)
- Apple Pay, Google Pay

When you place an order using your credit card, all of your information is entered into a secure SSL web page.

Your information is encrypted and sent directly to our payment service provider's network, where your card and transaction are secured and approved. Your credit card information is not stored on our servers at all.

We only accept one discount code per order.